Subscription & Refund Policy

ZaoneLabs strives for total transparency in billing, recurring subscriptions, and licensing.

1. Subscription Cancellations

Monthly and annual subscriptions may be cancelled at any time through the Customer Portal. Cancellation takes effect at the end of the current billing cycle, and no further renewal invoices will be generated.

2. Refunds for Software Products

Because ZaoneLabs offers interactive demos, on-site testing, and trial verification prior to onboarding, software license fees and setup costs are generally non-refundable once software keys and server instances are provisioned.

3. Disputed Charges & Invoicing Inquiries

If you believe an invoice calculation or renewal transaction was processed in error, please submit a billing ticket via the Customer Support Center within 14 days of invoice issuance.